IT Support Technician - Newark, NJ Job at Genuine Search Group, Newark, NJ

VFdTOUdkRzR2Tkh2QnFKK3ZQOUU5UVNGQVE9PQ==
  • Genuine Search Group
  • Newark, NJ

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

EFI Global

Environmental Consultant Job at EFI Global

 ...IF YOU CARE, THERE'S A PLACE FOR YOU HEREEFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four... 

Samuelson Cabinets

Custom Cabinet Finisher Job at Samuelson Cabinets

 ...Job Title: Custom Cabinet Finisher Job Summary: We are seeking a skilled and detail-oriented Custom Cabinet Finisher to join our team. The ideal candidate will be responsible for applying finishes to custom-made wooden cabinets, ensuring the highest quality standards... 

IMI Industrial Services Group

Pipe Welder Job at IMI Industrial Services Group

 ...and Production, drive our promise to ourselves and accountability to our clients. Job Summary IMI is seeking a full-time Pipe Welder local to the Seneca, SC area. Essential Functions Accurately apply intermediate mathematical skill including addition, subtraction... 

ABM Industries

Wheelchair Passenger Assistant Job at ABM Industries

**Overview**ABM is HIRING IMMEDIATELY Wheelchair Passenger Assistants.**Pay:** $16.50 per hourThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location...

Robert Half

Chart Retrieval Specialist Job at Robert Half

Description - You'll retrieve medical records from various healthcare facilities onsite on behalf of health plans and other clients for retrospective and prospective reviews.- Scanning Medical Records/Charts and upload into the system office Requirements - High School...