Job Description

Position Purpose

The Sales Manager is responsible to assist the General Sales Manager in all sales at the assigned dealership.

Essential Duties and Responsibilities

• Ensure that sales of new and pre-owned vehicles are meeting established goals.

• Monitor and adjust accordingly the inventory of new and pre-owned vehicles to meet established goals.

• Assist in the development of monthly sales goals and develops sales incentive programs for the sales staff.

• Assist the sales staff in closing deals.

• Assist sales staff with any customer-related issues either during or after the sales experience.

• Assist in hiring, training, counseling and monitoring performance of all sales personnel in the new and/or pre-owned departments.
• Maintain accurate and timely records of all transactions.

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Ensure customer satisfaction with the dealership, sales force and vehicle by adhering and monitoring established follow-up programs.

• Ensures the marketing program (advertising, showroom positioning and sales incentivizes) for all vehicles is current and effective.

• Assist the Pre-Owned Department as may be needed with trade appraisals.

• Assist in directing and scheduling the activities of all department employees, ensuring proper staffing at all times.

• Ensures that dealership policies and procedures are understood and followed by Sales Consultants.

• Assists the General Sales Manager in maintaining a balanced inventory based on day supply.

• Conducts daily and weekly sales meetings.

• Maintains an accurate daily log “manual and CRM” that reflects all sales activities in the dealership.

• Ensures proper follow-up of all potential buyers and existing clients monitoring use of CRM.

• Provides effective communication throughout the department as well as interdepartmentally.

• Develops incentive programs along with other managers.

• Completes deal recap sheets and turns into accounting office in a prompt and timely manner.

• Provides General Manager and General Sales Manager with accurate floor traffic control data.

• Attends managers meetings as requested.

• Safeguard customer and Dealer information per established policy.

• Adhere to established dress code policy at all times.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Must ensure accurate attendance records “clocking in and out” for sales staff.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Accomplishes all current and future tasks as appropriately assigned or requested.

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